Testimonials

Take it from our customers that we’re the best place to service your import vehicle!

Before you bring your vehicle to an auto repair shop, you want to know they’re going to do a good job with your car. Take it from some of our customers who believe that we’re the best place to bring your car when it needs repairs, service, or maintenance, whether you own a Subaru, Lexus, BMW, Mercedes, or any other type of vehicle. We’re proud of the fact that our testimonials showcase our commitment to excellent customer service, fair repair rates, and quality workmanship, and we look forward to exceeding your expectations. Contact us today to schedule your next appointment!

A great experience each and every time that I have been here. Will be coming back for future work as needed. Would and have recommended to friends with imported cars. Always a pleasure to come here for service. Never have had a bad experience.

B. Watkins

Always friendly and willing to work with customers! They know the business and provide great and reputable service on my cars both past and present.

Lori Z.

Always professional in their work and only complete the repairs that need to be done.

Hope B.

Always very professional, knowledgeable and trustworthy. Truly has the feel of your neighborhood shop that knows you and your vehicle well. I would recommend this shop to everyone with an import vehicle.

Shannon S.

As always, great work and excellent customer service. I live 40 minutes away, but it’s worth the drive!

Tim C

Been taking several import cars here for the past four years. Friendly and reliable service. They are amazing in customer service, and I highly recommend for Mini and VW.

L. Zimmerman

Car repair was good and completed in the appropriate time period. Cost was fair and comparable by other shops. The staff was friendly and willing to assist.

Bob B.

Clean shop, competent and friendly staff, and honest. This is my go-to shop for my Mercedes maintenance.

R. Thompson

First time bringing my old BMW in for repair. Cost was reasonable, service was personable, and they kept in touch with me through the whole process. Wow, great experience. I will be back for future needs.

L. Como

Customer service is great. Very professional and friendly. Appreciate the opportunity to discuss current and possible future needs of the vehicle without being rushed, pushed, or confused.

Valerie H.

Customer service was great. They kept me updated and provided a loaner car. The service provided was great and everything that I expected. I only wish that I’d known about them earlier. I will be recommending to my friends.

R. Bailey

Doug and Paul and the entire crew at Johnson & Johnson Import Specialists, Inc. are absolutely the best at what they do. Their work always comes in at or under their estimate, and they have never tried to up-sell me anything in the 10+ years I have been trusting them with our cars. There is a reason that my BMW 323i has 387k miles on it and is still running great . . . that reason is Johnson & Johnson Import Specialists, Inc. It is the only place I will ever take any of my cars.

T. Blandford

Everyone at Johnson & Johnson Import Specialists, Inc. is courteous, professional, knowledgeable, thorough, and honest. We have taken our BMW, Lexus, and Toyota there for service and have always been pleased with the service. We recommend them highly.

S. White

Everyone at Johnson & Johnson Import Specialists, Inc. is helpful and courteous. Staff is knowledgeable when I ask questions. Their prices are spot on. I get my services done at Johnson & Johnson Import Specialists, Inc. No more dealership trips for me.

Tomicka W.

Outstanding as always! They even provided a loaner for my wife since I was out of town. Everything is straightforward. No gimmicks, no hassle. Just good, honest professionals. I don’t usually make recommendations or referrals but everyone here is a true professional, and I have already sent my friends here. Thank you!!

Matt K.

Excellent service from the front desk and the technicians. I’m always pleased with the courteous and prompt service along with outstanding work on my vehicle.

Pam C.

Excellent service. They provide loaner cars if needed, and staff is very professional and friendly.

M. West Sr.

Excellent service with detailed explanations of the condition of my Subaru. I feel confident that I can trust the experts at Johnson & Johnson Import Specialists, Inc.

Anonymous

Paul and his team are good people. Fast service; very friendly and informative. It was my first visit but will not be my last, as they will be the only place I go with my imports.

J. Clark

Good service, friendly and professional staff, fair pricing — they take great care of my car and have for years.

L. Hopper

Great auto center. I have been bringing my vehicles here for years. Johnson & Johnson Import Specialists, Inc. has a level of skill and integrity you just can’t find anywhere else. I highly recommend them.

Susan C.

These guys are great! I switched from another Subaru shop to these guys because they run a very professional shop and treat customers well. Great communication, and they deliver on what they promise.

B. Talmadge

Great customer service. They go out of their way to accommodate everyone! They helped me in an emergency situation, and I also saw them help a customer who did not have an appointment!

Anonymous

I want to thank Johnson & Johnson Import Specialists, Inc. for fixing my Valvetronic motor in my BMW X5. It takes a lot for me to trust someone with my car. We all know how these cars can be. Great people who know what they are doing on German-made vehicles! I’ll always recommend them to people!

A. Lee

Great service, and they always inspect my vehicle thoroughly to find out the issue. Thanks again

Rodney H.

1981 VW Diesel Rabbit Truck. Great service and timely turnaround. They are not afraid to tackle older cars and are professional and fix both electrical and mechanical items with ease. I recommend.

S. Fnj

I recently purchased a BMW, and I needed a local service center for my first oil change. Not only did Mr. Johnson take time to explain the process, but he also gave me a ride to school. I will be a customer for life. Great service at a great price!

G. Gray

Micah has picked up the reigns at Johnson & Johnson Import Specialists, Inc. and provides great service for my Lexus.

Gene C.

Have been a loyal customer for over 15 years, so I’m obviously satisfied with their service. Note that they are in an adjoining town, and I/we put up with the extended distance. They take time to explain and discuss causes, options, etc.

M. Shanklin

Have been using them for many years to help maintain the 7-series BMW and will continue to do so.

P. Cooper

I just moved to Garner and was so delighted to find a local BMW mechanic that was honest. Paul ran the diagnostics and made his recommendations. He was polite and very mindful of determining the best plan to get my BMW 328i back on track without breaking the bank. He fixed the immediate issues, and my car is back to speed! We set up future appointments to keep my car in tip-top shape. HIGHLY Recommend J&J! THANKS, Paul!!!!

S. Bowen

I am a long-standing customer of Johnson & Johnson Import Specialists, Inc., and I cannot say enough about how much I value their services. They all do excellent work and have oftentimes made my potentially bad day an awesome blessing. I sincerely thank you.

Marvellena G.

Love bringing my car to Johnson & Johnson Import Specialists, Inc. They are always friendly, accommodating and kind. They provide great service at a reasonable cost. My car is fixed right the first time. Flexible drop-off and pick-up times are great.

T. Padgett

Always a great job by Johnson & Johnson Import Specialists, Inc. Quick oil change, and they found/replaced a burned out light socket. Very good pricing and provided a loaner. I appreciate their open and honest communications!

T. Crichton

I had a great experience at Johnson & Johnson Import Specialists, Inc. They honored their phone estimate even though the actual job was a little more, and the work was done in a timely manner. I will definitely use them in the future.

J. Life

I’ve been a loyal customer since the 90s. I highly recommend Johnson & Johnson Import Specialists, Inc. to everyone who asks me who does the service on my car. I appreciate their loyalty, honesty, integrity and phenomenal job performance. I know when I leave my keys in their hands, they are in good hands. Johnson & Johnson Import Specialists, Inc. is the best in state!

W. Carrington

It comes down to a simple, yet hard to find principle — trust. I trust the crew at Johnson & Johnson Import Specialists, Inc., period. I drive ~30 minutes, past several auto shops, to have my cars serviced by J&J. One day during my daily commute, my car lost all pick-up, and the engine was sputtering when idle. I called J&J, described the symptoms, and was told to bring in the car if it was drivable — if not, they’d arrange a tow. I managed to get my car to their shop, and despite their busy schedule and full bays, my car was diagnosed in the parking lot, brought around back, quickly fixed (bad coil), and ready to go — all in less time than it took to drive there from my office.  As long as I live in the area, I’ll take my business here.

M. Strange

I’ve always been very impressed with the service provided, the professionalism, and friendliness of the technicians, as well as the front office.

Dale C.

I’ve been a more than satisfied customer of Johnson & Johnson Import Specialists, Inc. for at least nine years. The auto technicians are competent, professional, and amicable, and provide great customer communications and feedback, as well as customer service. J&J is also a welcomed alternative to BMW dealer service costs, and their technicians are all certified to perform BMW analysis and mechanical work. Very satisfied customer.

Kenneth R.

I’ve taken two of my vehicles to Johnson & Johnson Import Specialists, Inc., and I have been pleased with their work. It was performed within the time they had indicated. I found them to be honest and trustworthy.

Druid H.

I was able to have the appointment day and time that worked best for my schedule. The work was done in a timely manner, my questions were answered to my satisfaction, and the staff was friendly and professional. I have taken my Subaru to Johnson & Johnson Import Specialists, Inc. several times for various needs and have always been pleased with the results. They have provided me with transportation when the work was going to take more time.

Valerie H.

I was having issues with my Volkswagen. They were very straightforward and honest with me. They kept me updated and did not do anything that would charge me before I was contacted. They were very friendly, and I would take my car back in a heartbeat.

K. Christensen

Johnson & Johnson Import Specialists, Inc. continues to provide excellent mechanical support at a good price. Well done. They are worth the half-hour drive I have to make across Raleigh to visit their shop.

Tom R.

Johnson & Johnson Import Specialists, Inc. has provided consistently good service on my Lexus 460L. I highly recommend them for efficient and courteous service. J&J continues to keep my Lexus running great and looking good. They are the best!!!!!!!!!!!

G. Conti

Johnson & Johnson Import Specialists, Inc. repaired my 128i BMW in a timely manner. The price was very reasonable, and the conversations with the staff were friendly. I always leave their shop with a smile on my face!

E. Gray

The entire team took excellent care starting from the time a walked in until I left. Micah and everyone did a great job.

Dan C.

Micah and his crew are always pleasant and thorough in analyzing and describing any issues with my Lexus 460L.

Gene C.

Micah and the guys at Johnson & Johnson Import Specialists, Inc. are true professionals. We would go no other place for our service needs.

Dwight & Veronica G.

Mike and the guys at Johnson & Johnson Import Specialists, Inc. do great work, and the customer service is excellent. I will be back.

Andrea B.

My experience was pleasant. They kept me in the loop of what was going on at all times through the entire process. They explained things to me thoroughly. I heard great things from other people and was not let down.

Anonymous

I have used Johnson & Johnson Import Specialists, Inc. for repair work since 2011. My experience with this business has been a great one. The employees are very friendly and professional. My husband passed away one year ago, and he always took care of the upkeep of my car because I know absolutely nothing about that. Since I’m responsible for that now, they are very understanding and try to help remind me when it’s time for things that should be done on my vehicle and are very reasonably priced on their work. If you have not tried them out yet, you should try them. Everyone is so nice, and the service is awesome. Thanks, Johnson & Johnson Import Specialists, Inc.! I appreciate your service!!!!

Vickie L.

My VW convertible had an issue, and they did a great job finding the issue and fixing it and charged a very, very reasonable price. I’ve been back several times and will continue to return. I highly recommend them on all levels.

K. Thomas

My wife & I have three vehicles. Micah & the crew at Johnson & Johnson Import Specialists, Inc. are the best. I recently took her BMW 328i for service & they got us in & out within 1 hour as Micah promised. We would take our wheels nowhere else. They are true professionals.

D. Green 

I’ve been dealing with Johnson & Johnson Import Specialists, Inc. for the past few years, and from the minute I step through the door, I’m greeted with nothing but respect and professional courtesy. No problem has been too big or small that they couldn’t fix so far. Getting an appointment is only a phone call away, and a loaner in standing by if needed. The work is done in a timely manner, and the quality of the work is top notch. These guys make you feel so at home, I drop by sometimes just to say hello. Why would you think of taking your car anywhere else? I recommend Johnson & Johnson Import Specialists, Inc. to anyone needing work done on their import vehicles. Keep up the great work, guys.

R. Bailey

So glad I found Johnson & Johnson Import Specialists, Inc. to maintain my VW. I’ve been dealing with another garage that couldn’t diagnosis what was really wrong. I had to keep going back week after week. Richard at Johnson & Johnson Import Specialists, Inc. found the problem quickly after I dropped my car off . . . and I got a loaner! Professional, knowledgeable, friendly and affordable! This is the only place I will take my car.

D. Hovland

Appointment was easy to arrange and company staff was informative and very friendly. Service was excellent and price was less than dealership. Plan to revisit when auto service is needed again.

Michael W.

This is the best shop I have ever been to. A friendly greeting at the door that made me feel like they had my best interest at heart. My repairs were taken care of in a timely manner, and the price was reasonable. Thank God there are still some good, honest people in the car repair business. I was terrified that my little Cruiser was done for, but these guys brought her back to life. Thanks for the great work on the timing belt.

Tarshia M.E.

Once again, the people at Johnson & Johnson Import Specialists, Inc. have taken care of my 128I BMW! These guys are the best!

Eddie G.

I’m not an import driver, but these guys were able to help me out with a basic brake fluid flush. Everyone I met was courteous and professional.

Anonymous

I went in for an oil change and to have my coolant checked. The service was fast. They found a problem (I’d suspected one was there) with the coolant. They were able to get the part and repair the car that day. They explained to me the parts and labor costs clearly. They drove me home, and called when it was ready. Overall an excellent experience (which is pretty typical).

Emily L.

I am very happy to have done business with Johnson & Johnson Import Specialists, Inc. My car issue was identified and fixed quickly. The specialists are very knowledgeable and prices are very reasonable.

Willie S.

The staff was courteous and welcoming. The service visit wait time was wonderful. I liked how the technician kept me aware of what was happening and what was done to my vehicle.

Willie L.

I was told by another repair shop there was nothing for me to worry about with the popping sound on the front wheel on the passenger side. Every time I would go around a curve or make a sharp turn, the popping just got worse. I took my car back and told them it was getting worse, and explained I was getting ready to take a road trip and wanted to make sure it was going to be safe to drive. They drove down the road and came back and said there was nothing seriously wrong with my car — it was the calipers, and even if they replaced them, it wouldn’t stop the popping noise. That is when I decided to research and found Johnson & Johnson Import Specialists, Inc. I called them and was told to bring my car in and they would put it on the diagnostic machine and check it out. They had to replace the front wheel axles. The staff was very friendly and the charges were very reasonable. Actually I was surprised when I was given the total charges– I was expecting it to be higher. I definitely highly recommend them. I know that they will have me for a lifetime customer.

Ruth O.

I’ve been taking my 2007 BMW 335i coupe to Johnson & Johnson Import Specialists, Inc. since the BMW warranty expired. They are courteous, knowledgeable, honest, and reasonable, especially when compared to dealership pricing. I’ve never had an issue with their service and continue to recommend them to friends and family with utmost respect.

J. Klekner

I had an issue with my Saab air conditioner not throwing out cold air. They made every attempt to repair the air conditioner before finally having to replace the whole unit. They are fair and honest and do a great job!

H. Blehm

They fit me in on short notice for an oil change on my new Subaru. Thanks, guys. I hadn’t been in for a couple of years — noticed that synthetic oil change and service cost the same now as it did 3 or 4 years ago. Good, quick service.

George F.

With all the problems in the world, it is nice to know that Johnson & Johnson Import Specialists, Inc. are the guys I can turn to when my beloved BMW 128i convertible needs repair. They are always friendly. They go out of their way to give me the best possible service and price.

Eddie G.

Micah Mason and the staff are excellent. They have always provided the best customer service. I have a BMW and a Volkswagen Beetle and trust them with both. Micah, who I have dealt with from day one, is so professional, friendly, and caring. I give them 5 STARS for seven years of customer satisfaction!!

Veronica G.

Johnson & Johnson Import Specialists, Inc. has been a wonderful provider of service for me for more than 10 years. They have gone beyond the call of duty for me.

Peggye D.

Had a battery issue on my wife’s 2011 BMW and made an impromptu appointment to bring it in for a new one. They installed the new one and ensured everything was working before I left the garage. Thanks, Micah!

Dwight G.

Johnson & Johnson Import Specialists, Inc. offers great service with reasonable prices. They pay attention to details and provide detailed explanations about issues with my car. I switched from having my car serviced at the dealership several years ago, and I have never been disappointed. Micah and his team are first-rate.

E. Carrick

They were very good about getting my daughter’s Audi in to look at the brakes and suggested the best, safest, cheapest option for us. I will definitely be going back.

M. Lewis

They were very helpful and professional. They went above and beyond when it came to making sure that everything was done correctly. They were $150 cheaper than what I was quoted elsewhere for the exact same job. Thanks again.

Rodney H

Fantastic shop. Totally competent and totally honest. They are a pleasure to deal with. I wouldn’t take my cars anywhere else.

D. Keener

I’ve been bringing my car to Johnson & Johnson Import Specialists, Inc.  for the past 3 years, and the men there are excellent. Micah takes care of my BMW 750li; very accurate with the information he gives me. Very good service there.

Edith T.

Johnson & Johnson Import Specialists, Inc. always goes far and beyond the call of duty to make sure that their customers are well taken care of. When the vehicle is too far gone, you guys always take the customer’s best interest into consideration. Thank you, guys, for all your hard work.

T. Edwards

You guys are some top-of-the-line professionals. Thank you for working on my PT Cruiser.

T. Mason